Sample Conversation
Important Phrases:
Front Desk: Welcome to the Wyatt Hotel. How may I help you?
Traveler: _______________
Front Desk: Would you like a single or a double?
Traveler: ________________
Front Desk: May I have your name, please?
Traveler: ___________
Front Desk: Could you spell that please?
Traveler: ______________
Front Desk: How many are in your party?
Traveler: ______________
Front Desk: How many nights would you like to stay?
Traveler: ___________
Front Desk: How will you be paying?
Traveler: ____________
Front Desk: That’ll be fine. Would you like a wake-up call?
Traveler: __________ Do you have a __________?
Front desk: Yes, we do. Anything else I can help you with?
IMPORTANT PHRASES
I’d like a room.
How much is a double/single room?
How much does an extra bed cost?
Is there a pool?
What floor is the gym on?
Where is the restaurant located?
What time is checkout?
Do you accept VISA/Mastercard?
Do you serve free breakfast?
IMPORTANT TERMS
Room Category
Single/Double Economy
Executive Rooms
Suite Rooms
Poolside Rooms
Beachfront Rooms
Package Rate
Discount Rate
Government Tax
Extra bed
Checkout
Reserve a room
Confirm booking
Cancel my reservation
Amenities
Thursday, September 8, 2011
ROLEPLAY PROMPTS: HOTEL GUESTS
Role-play Prompts: Hotel Guests
You are traveling alone. You would like a single room. You would like to pay with cash. You will be staying 2 nights. You would like a wake-up call for 7:00 A.M.
You are traveling alone. You would like a single room. You would like to pay with cash. You will be staying 1 night. You would like a wake-up call for 7:30 A.M.
You are traveling with your husband/wife. You would like a single room. You would like to pay with credit card. You will be staying 2 nights. You would like a wake-up call for 6:00 A.M.
You are with your brother. You would like a double room. You would like to pay with cash. You will be staying 2 nights. You would like a wake-up call for 6:00 A.M.
You are traveling with two friends. You would like a double room. You would like to pay with credit card. You will be staying 1 night. You would like a wake-up call for 6:30 A.M.
You are traveling alone. You would like a single room. You would like to pay with credit card. You will be staying 4 nights.
You don’t want a wake-up call.
You are traveling with your family
(3 kids and spouse). You would like a suite (or a double if there are no suites available). You would like to pay with credit card. You will be staying 2 nights. You don’t want a wake-up call
You are alone. You would like a suite. You would like to pay with cash. You will be staying 1 night. You would like a wake-up call for 7:00 A.M.
www.bogglesworldesl.com
You are traveling alone. You would like a single room. You would like to pay with cash. You will be staying 2 nights. You would like a wake-up call for 7:00 A.M.
You are traveling alone. You would like a single room. You would like to pay with cash. You will be staying 1 night. You would like a wake-up call for 7:30 A.M.
You are traveling with your husband/wife. You would like a single room. You would like to pay with credit card. You will be staying 2 nights. You would like a wake-up call for 6:00 A.M.
You are with your brother. You would like a double room. You would like to pay with cash. You will be staying 2 nights. You would like a wake-up call for 6:00 A.M.
You are traveling with two friends. You would like a double room. You would like to pay with credit card. You will be staying 1 night. You would like a wake-up call for 6:30 A.M.
You are traveling alone. You would like a single room. You would like to pay with credit card. You will be staying 4 nights.
You don’t want a wake-up call.
You are traveling with your family
(3 kids and spouse). You would like a suite (or a double if there are no suites available). You would like to pay with credit card. You will be staying 2 nights. You don’t want a wake-up call
You are alone. You would like a suite. You would like to pay with cash. You will be staying 1 night. You would like a wake-up call for 7:00 A.M.
www.bogglesworldesl.com
IMPORTANT TERMS
IMPORTANT TERMS
Room Category
Single/Double Economy
Executive Rooms
Suite Rooms
Poolside Rooms
Beachfront Rooms
Package Rate
Discount Rate
Government Tax
Extra bed
Checkout
Reserve a room
Confirm booking
Cancel my reservation
Amenities
Room Category
Single/Double Economy
Executive Rooms
Suite Rooms
Poolside Rooms
Beachfront Rooms
Package Rate
Discount Rate
Government Tax
Extra bed
Checkout
Reserve a room
Confirm booking
Cancel my reservation
Amenities
booking a flight
Front Desk: Welcome to the Wyatt Hotel. How may I help you?
Traveler: I'd like a room please?
Front Desk: Would you like a single or a double?
Traveler: I'd like a double, please?
Front Desk: May I have your name, please?
Traveler: Timothy Findley.
Front Desk: Could you spell that please?
Traveler: F-I-N-D-L-E-Y.
Front Desk: How many are in your party?
Traveler: Just two.
Front Desk: How many nights would you like to stay?
Traveler: Just tonight.
Front Desk: How will you be paying?
Traveler: Is Visa OK?
Front Desk: That'll be fine. Would you like a wake-up call?
Traveler: Yes, I'd like a wake-up call for 6:30. Do you have a pool?
Front desk: Yes, we do. On the 2nd floor. Here's your key. That room 405 on the fourth floor.
Traveler: I'd like a room please?
Front Desk: Would you like a single or a double?
Traveler: I'd like a double, please?
Front Desk: May I have your name, please?
Traveler: Timothy Findley.
Front Desk: Could you spell that please?
Traveler: F-I-N-D-L-E-Y.
Front Desk: How many are in your party?
Traveler: Just two.
Front Desk: How many nights would you like to stay?
Traveler: Just tonight.
Front Desk: How will you be paying?
Traveler: Is Visa OK?
Front Desk: That'll be fine. Would you like a wake-up call?
Traveler: Yes, I'd like a wake-up call for 6:30. Do you have a pool?
Front desk: Yes, we do. On the 2nd floor. Here's your key. That room 405 on the fourth floor.
Saturday, September 3, 2011
Booking a flight
Agent: Ah, Mr. Bailey!
Agent: How are you?Mark: Just fine, thanks.
Mark: How about you?
Agent: Fine.
Agent: What can I do for you today?
Mark: I need a little help with my reservations to Honolulu.
Agent: Let me pull up your record.
Agent: Ah, yes! On the fifteenth.
Mark: Right.
Mark: My wife Sandy's going with me.
Mark: She's going to do some research in Hawaii,
Mark: and we'd like a few days of relaxation before my conference begins.
Agent: I'll see what we can do.
Agent: When would you like to depart?
Mark: On the thirteenth.
Agent: I'll see what's available on the thirteenth.
Agent: Same flight?
Mark: Yes.
Mark: Sandy says we'll have a lot of fun, and that Hawaii always has great weather.
Agent: That's true.
Agent: And very little rain where you'll be.
Agent: Now, let's see what we can...uh-oh.
Mark: "Uh-oh"?
Mark: Sounds like there isn't much hope for the thirteenth.
Agent: Well, unfortunately, that morning flight is full, and so is the one on the fourteenth.
Agent: How about the twelfth?
Mark: No, I can't be away from work any longer than those two extra days.
Mark: What about an afternoon flight on the thirteenth, then?
Agent: That might work...uh-oh...
Agent: There's only one seat left in business class.
Mark: Then try coach.
Agent: There are a few seats available in coach.
Agent: I guess passengers look for a little comfort these days,
Agent: and a lot of them upgrade to business class--especially on long trips.
Mark: Right.
Mark: There's not much room in those coach seats.
Mark: Well, can you get us two seats together?
Agent: Mm... Yes!
Agent: Now you've run into some luck, Mr. Bailey.
Agent: I can give you two bulkhead seats together at the front of coach.
Agent: One's a window, and one's an aisle.
Agent: You'll have a little more space--nobody on either side of you, and no seats directly in front of you, either.
Mark: Now we're making progress! OK!
Agent: I'll waitlist you for business class, though, in case something opens up between now and Thursday.
Mark: All right.
Mark: Thanks a lot.
audio
Thursday, September 1, 2011
Conversation Drills
FE: I'm having a lot of trouble with spoken English
Vic: In what way?
Fe: In many ways. It's so hard to remember the rules and because I'm not always sure of myself, I don't talk much. And when I talk, I hesitate with certain words and sounds.
Vic: I think I know what's the cause of all this.
Fe: You do? Please tell me. Really, I'd appreciate it very much if you will.
Vic: Well, I think you're putting all the emphasis on the wrong thing.
Fe: What thing?
Vic: Those rules.
Fe: Aren't you supposed to learn them well so you'll know how to say things and how not to say things?
Vic: You have a point there, but you have to speak in order to learn to speak. You have to learn the habit of using the language in real life.
Fe: I think I see what you mean.
Phrases/Expressions to Learn:
Aren't you supposed to...
You have a point there.
I see what you mean.
I have a lot of trouble with...
Source:
Oral Communication for College Students by Rafaela H. Diaz
Vic: In what way?
Fe: In many ways. It's so hard to remember the rules and because I'm not always sure of myself, I don't talk much. And when I talk, I hesitate with certain words and sounds.
Vic: I think I know what's the cause of all this.
Fe: You do? Please tell me. Really, I'd appreciate it very much if you will.
Vic: Well, I think you're putting all the emphasis on the wrong thing.
Fe: What thing?
Vic: Those rules.
Fe: Aren't you supposed to learn them well so you'll know how to say things and how not to say things?
Vic: You have a point there, but you have to speak in order to learn to speak. You have to learn the habit of using the language in real life.
Fe: I think I see what you mean.
Phrases/Expressions to Learn:
Aren't you supposed to...
You have a point there.
I see what you mean.
I have a lot of trouble with...
Source:
Oral Communication for College Students by Rafaela H. Diaz
long a practice sentences
1. The rain in Spain stays mainly on the plain
2. Kate learned to bake a cake.
3. Daisy Grace is eight years of age.
4. A plate of bacon, bread and eggs in on the table.
5. Daily mail is usually carried by train or plane.
6. You should be able to find a seat for me even if it is late.
7. What a day may bring, a day may take away.
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